A History of Auto Repair Customer Service
Out of respect for the original owner, we have retired the Leo's Automotive name. We have changed our name to Pearl Street Garage. Although the name has changed, we still have all of the same great staff and service that you have come to know and trust.
Leo’s Automotive was opened on July 5, 1984 by Leo Sr. and Leo Jr. Their concept of a successful business included the following goals:
- Treat the customer the way you would expect to be treated.
- Vehicle safety and vehicle reliability is a priority and CAN be accomplished at a fair price.
- Strive to keep the customer educated because an educated customer makes responsible decisions for their vehicle.
- Customers need to be notified if expensive repairs or maintenance is needed in the future so they can financially plan for it.
In September of 1999 Leo Sr. passed away but the concept of Leo’s Automotive was carried forward by Leo Jr. for almost two decades. Pearl Street Garage ( formerly Leo’s Automotive) and it's valued customers are now under the care of Ben and Kristine Burns.
Our People Make the Difference
We employ 6 technicians, 2 service advisors, and one shuttle driver. All of our technicians have Automotive Service Excellence (ASE) certifications.
The ASE helps to improve the quality of vehicle repair and service by testing and certifying automotive professionals. In addition, all of our technicians are required to attend 40 hours of continuing education annually.
Mission: To be the standard by which our competitors measure excellence. Values:
- Integrity, honesty, respect and trust
- Extraordinary service
- Communication and teamwork
- Do it right/ no short cuts
- Serving the community, respecting the environment
Pearl Street Garage team will adhere to our core values in the way we treat our customers, one another, our vendors, our community and our environment.
What is an ASE Master Mechanic Certification?
ASE is another name for the National Institute for Automotive Service Excellence. An ASE certified Technician has been instructed and tested on how to perform maintenance on a vehicle.
Possessing an ASE Master Technician Certification means the mechanic has passed all certification tests available, and the mechanic has also documented at least two years of hands-on work experience.
Our Satisfied Customers
As always your team was great. Replaced my brakes in under 4 hours! and were charming and helpful.
Scheduled maintenance was performed on time and at a fair price.
Took my 2006 infiniti FX35 in to fix a suspected oil leak. Thorough evaluation and repair. Professional staff and clean facility. Although final bill was +$750, details of the evaluation of my brakes and repairs to oil heater seemed fair. Will return next time I need work done on one of my cars.
Fantastic service and care!
Honest and trustworthy. Professional. Great service.